Privacy Policy
Effective date: June 25, 2026
This Privacy Policy explains how Clearcue (Tribie Ltd), located in Sofia, Bulgaria ("Clearcue", "we", "us"), processes personal data in connection with the Clearcue website, software and services (the "Services"). If you have any questions, or want your data removed, contact us at hello@clearcue.ai.
Clearcue is built for business use. We do not knowingly process personal data of anyone under 18.
1. The data we process, and where it comes from
a) Account & client users — people who sign up for or use Clearcue. We collect this directly from you: name, work email, company, role, password, billing details, and usage and technical data.
b) Public-source business signals ("Prospects") — Clearcue monitors publicly available sources (social platforms, job postings, news, podcasts, company websites and similar) and surfaces business signals about companies and the business people associated with them. This may include a person's name, employer, job title, business-relevant public activity (e.g. a public post, role change, or event) and business contact information. We obtain this from public sources and reputable data providers — not from the individuals directly.
2. Our role
- For public-source business signals (a "Prospect" database), Clearcue acts as a data controller: we decide what we collect from public sources and why.
- For data a client uploads into Clearcue (e.g. their own CRM lists), the client is the controller and Clearcue acts as a processor on the client's instructions. That processing is governed by the Data Processing Addendum in our Terms of Use.
3. Why we process it, and our legal basis
| Purpose | Legal basis (GDPR/UK GDPR) |
|---|---|
| Providing and securing the Services to account users | Performance of a contract |
| Building and maintaining business signal intelligence about companies and business contacts | Legitimate interests — enabling B2B sales and marketing, which is a recognised legitimate interest for business-contact data |
| Billing | Contract / legal obligation |
| Product analytics and improvement | Legitimate interests |
| Marketing emails and non-essential cookies | Consent (withdrawable at any time) |
Where we rely on legitimate interests, we have weighed our interests against the rights of the individuals concerned, limited ourselves to business-context information, and we provide an easy way to object or be removed (Section 7).
4. How long we keep it
We keep personal data only as long as needed for the purposes above: account data for the life of the account plus a short period for legal/accounting reasons; public-source signal data while it remains relevant to the Services or until a removal/objection request; usage logs for a limited period. After that we delete or irreversibly anonymise it.
5. Who we share it with
We share personal data only with vetted vendors who help us run the Services, each bound by a data-protection agreement and acting only on our instructions — for example Amazon Web Services (hosting). We do not sell personal data. We may disclose data where legally required; in that case we will, where lawful, notify you and seek to limit the request. Our current sub-processors are listed in Schedule C of the Data Processing Addendum in our Terms of Use.
6. International transfers
Some vendors are located outside the EEA/UK (including the United States). Where we transfer personal data internationally, we rely on appropriate safeguards such as the EU/UK Standard Contractual Clauses.
7. Your rights & how to exercise them
Depending on where you live (GDPR/UK GDPR, and CCPA for California residents), you may have the right to access, correct, delete, restrict or object to processing, port your data, and withdraw consent. You can object to processing or ask to be removed at any time — email us at hello@clearcue.ai. We respond within the time required by law (and aim for 15 days). We do not discriminate against anyone who exercises their rights. You may also complain to your local data protection authority (e.g. the Bulgarian CPDP, the UK ICO, or your EU DPA).
8. Security
We use SSL/TLS in transit, encryption at rest, firewalls, role-based access controls and regular monitoring. Access to personal data is limited to authorised personnel under confidentiality obligations. No method of transmission or storage is 100% secure, but we follow industry best practices.
9. Cookies
We use necessary cookies to run the site and, with your consent, analytics and preference cookies. Manage these via our cookie settings.
10. Google API Limited Use
Clearcue's use of information from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google Workspace data to train generalised AI/ML models, and do not use these APIs to bypass Gmail protections (e.g. email warmup).
11. Changes
We may update this Policy; material changes will be notified via the website or email where appropriate. The version published here is the binding one.
12. Contact
Clearcue (Tribie Ltd), Sofia, Bulgaria — hello@clearcue.ai.
Draft for legal review. Clearcue is EU-established; confirm wording with an EU privacy lawyer before publishing.